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Privacy Policy

Privacy policy

La maison des douves respects the privacy of their website visitors and those who make use of the services of La masion des douves. In particular, the integral processing and protection of personal data are of utmost importance to us. Therefore, we have set up this privacy policy and implemented it throughout our website and business processes. Here you can get a complete insight into what personal data we gather and how we use and protect it. Moreover, we give you, as a user or guest of La maison des douves, information on how you can best exercise your rights with regard to the General Data Protection Regulation.

Full information on how personal data should be protected and what rights you as a user or guest have can be found on de website of the GDPR.

What personal data do we collect?

In order to make use of our contact options or online booking system on we explicitly ask you to fill out some personal data. We only process your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:

– First and last name
– Address data
– Phone number
– E-mail address
– Bank account number

No personal information will be public, however, when you leave a review on our website, it will be posted and show your name and review in order for other visitors to be better informed about our services and accommodation. If at any point you want this information to be deleted you can contact us. 

Special and/ or sensitive data we process

Our website and/or service does not intend to collect sensitive data or data about website visitors who are younger than 18 years of age. However, we cannot check whether a visitor is older than 18. We, therefore, advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us at info@lamaisondesdouves and we will delete this information.

Why do we collect and process personal data

La maison des douves processes your personal data in order to perform their services. These include the following purposes:

  • Handling your payment and online booking
  • Contact you about your booking
  • La maison des douves also process personal data if we are legally obliged to do so, such as data that we need for our tax return.

How long do we keep personal data

La maison des douves does not store your personal data any longer than is strictly necessary to realize the purposes for which your data is collected and perform our services. If you want to have your personal data removed sooner for any reason you can contact us to have your data removed immediately. 

Sharing personal data with third parties

La maison des douves does not share your personal data with third parties unless this is necessary for the execution of the agreement and to comply with any legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. We however remain responsible for these processing operations.

Cookies we use

Cookies are small text files that are placed on a computer’s hard drive when someone visits a website using a device. There are three types of cookies, two of which we use on the website of La maison des douves

1. Functional cookies

These text files ensure that the website works properly and is user-friendly. An example of this type of cookie is when you start a booking but do not complete it. When you visit our website again your booking will still be in your cart so you can complete it immediately. Since this is a functional cookie, you cannot refuse it.

2. Anonymized analytical cookies

We use these cookies to obtain information about our website and improve it based on this data. This includes, for example, visitor numbers, most read pages and other analytical data. The data we collect with Google Analytics is anonymised. This means that the last three digits of your IP address are automatically removed so that analytical data cannot be traced back to you as a person. To achieve this, the processor agreement has been concluded with Google, the IP addresses are anonymized in the tracking code and no further data is shared with Google. Because this analytical data cannot be traced back to you as a person, you do not have to accept a cookie notification for this.

Furthermore, we do not use marketing cookies with La maison des douves. This means that no cookies are placed on your hard drive with which you can be traced as a person in order to reach you with advertisements. This also means that you do not have to accept or reject a cookie notification when you use the website.

Access to, adapt or delete personal data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by La maison des douves and you have the right to the transferring of data. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to [email protected]. We will respond to your request as soon as possible but within four weeks.

How we secure personal data

La maison des douves takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at [email protected]


For questions regarding the privacy policy, please contact:
David Puttock
[email protected]

This privacy statement applies from 01-12-2021 until further notice.